Sterling replies to every inquiry instantly, answers your callers after hours, books appointments straight into your calendar, and brings past clients back — without adding a single member of staff.
Live in 48 hours · Month-to-month, cancel anytime · Async-first support in writing
When someone inquires about Botox at 9pm, they're messaging three medspas at once — and booking with whoever answers first. Sales research is consistent on this: leads contacted within minutes convert at a dramatically higher rate than leads contacted hours later.
Most clinics reply the next business day. That gap is where your revenue goes — and it's entirely fixable.
Website forms, ad leads, and texts get a natural, on-brand response within 60 seconds — qualified with a few smart questions and pushed straight to booking.
Missed and after-hours calls are answered by a warm, professional AI voice that handles pricing questions, hours, and services — and books directly into your calendar.
No-shows get a friendly rebooking nudge. Clients who haven't visited in months get a personal invitation back. Every visit ends with a review request.
Sterling asks the right questions — treatment interest, timing, budget signals — so your calendar fills with genuine prospects, not tyre-kickers.
Connects to the booking system you already use. Appointments land on your calendar without anyone on your team lifting a finger.
Calls that would hit voicemail are answered by a professional AI voice trained on your services, prices, and policies.
Missed appointments trigger a friendly, well-timed rebooking sequence — recovering revenue that would otherwise quietly disappear.
Your list of past clients is an asset. Sterling reaches out to clients you haven't seen in months with a personal invitation to return.
Every completed visit triggers a review request, and incoming Google reviews get thoughtful, on-brand draft responses.
Configured entirely from your intake form: your treatments, your prices, your tone. Anything outside its knowledge routes to you — it never guesses.
A clear monthly report: inquiries captured, appointments booked, campaigns run — so you always know exactly what Sterling is doing for you.
Conversations are sampled every day by our quality layer. Errors get caught and corrected before they ever become your problem.
Pick a tier below and check out securely through Stripe. You'll receive your welcome email and intake form immediately.
2 minutesTell us your services, prices, hours, booking system, and how you like to sound. This form is the blueprint for your entire system.
15–20 minutesYour system is configured, connected to your calendar and channels, and tested against real-world scenarios before anything goes live.
Within 48 hoursYou receive a walkthrough video of your working system. From that moment, every inquiry gets answered — and you get your evenings back.
Day 2| Hiring front-desk staff | Sterling | |
|---|---|---|
| Typical monthly cost | $2,800–$4,500 + benefits | From $497 |
| Coverage | ~40 hrs/week, minus breaks & holidays | 168 hrs/week, every week |
| Response time after hours | Next business day | Under 60 seconds |
| Sick days & turnover | Yours to manage | None |
| Ramp-up time | Weeks of hiring + training | Live in 48 hours |
| Consistency | Varies by person and day | Identical, every conversation |
Staffing figures are indicative US front-desk salary ranges; your local market may differ. Sterling complements great staff — it covers the hours and volume they can't.
Send us 200 past clients you haven't seen in six months. We'll run a reactivation campaign this week — you only pay if the bookings show up. No meeting, no commitment, no risk.
Run the free testNo. We're an async-first company by design. You choose a plan, check out, and complete a short intake form — your system is configured and live within 48 hours. All support is in writing, answered within four business hours. It's not that we're hiding; it's that written, documented communication produces better configurations and fewer misunderstandings.
Sterling identifies itself honestly when asked and hands anything complex, medical, or sensitive to your team. The goal isn't to trick anyone — it's to make sure no inquiry ever goes unanswered while your team focuses on the clients in front of them.
Every system is configured exclusively from your own service list, prices, and policies — it doesn't improvise. Conversations are sampled daily by our quality layer, and anything outside its knowledge gets routed to you rather than guessed at. If something ever needs correcting, updates are applied same-day.
Sterling connects to the common medspa booking platforms and to your existing phone number, website forms, and Google Business Profile. Tell us what you use in the intake form — if there's ever a compatibility issue, we'll flag it before setup begins, not after.
After checkout you complete an intake form covering your services, prices, hours, tone, and calendar. We configure everything, run test conversations against realistic scenarios, and send you a walkthrough video of your working system. Most clinics are live within two business days.
You send us a list of past clients you haven't seen in six months or more. We run a respectful, well-written outreach campaign to them over one week. If it books appointments, you'll see them on your calendar — and you can decide whether to continue with a full plan. If it doesn't, you owe nothing and we part as friends.
Your data is used solely to operate your system — never sold, never shared, never used to train anything for anyone else. Access is limited, and if you leave, your data goes with you.
Yes — every plan is month-to-month after setup. Cancel anytime from your billing portal, no phone call required (naturally).
Sterling is operated by Carzino Ltd, a UK company, and built for one job: making sure US medspas never lose another client to a slow reply. We run lean and systematic — automated delivery, daily quality monitoring, and everything in writing.
That discipline is exactly what we sell: a front desk that never has an off day, backed by a team that documents everything.
Pick a plan above, or tell us about your clinic — we reply the same day, in writing, with everything you need.
Email us — zee@sterlingfrontdesk.com